| Below are answers to commonly
asked questions. After reading these, if you still need
additional assistance, please email us at info@protectsports.com |
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| Q. |
Can I get
a special size Garments? |
| A. |
Stock sizes are specified
and are the most commonly used. Please email if you
need another size not listed |
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|
| Q. |
Will I get
a proof for my logo? |
| A. |
We email a proof (color
picture) for you to approve before going into production.
We will need you to reply back your confirmation before
we proceed further. |
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|
| Q. |
What if I
don't like the design on the proof you send? |
| A. |
We're happy to take
suggestions on changes and revise your proof to make
you satisfied. |
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|
| Q. |
How long does
it take to get my products? |
| A. |
Normal delivery is
2-3 weeks, For tight deadline work, be sure to call
or and email us before ordering, for a definite delivery
commitment. |
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|
| Q. |
How do I know
when my order has shipped and how can I track it? |
| A. |
When DHL or Cargo
picks up your shipment, We will email you a tracking
number and estimated delivery day. |
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|
| Q. |
How much is
shipping? |
| A. |
Shipping is determined
by the order size (Shipment weight). |
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|
| Q. |
How To Save
Money On Imprinted T shirts |
| 1. |
Limit the number of
colors you wish to print. Fewer colors require fewer
screen set-ups and less time to print additional colors. |
| 2. |
Limit the number of
locations on the t-shirt. Additional placement charges
apply if you want to add additional locations. |
| 3. |
The More You Buy,
The More You Save. Order in large quantities and your
price per imprinted t-shirt can go down dramatically. |
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|
| Q. |
I'm having
a problem with ordering from your website, What should
I do? |
| A. |
If you encounter any
difficulties placing an order with our site, or have
any comments or suggestions, please contact our Sales
Staff through our Web Form. We will be glad to help
you in completing your purchase. |
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|
| Q. |
How can I request
print catalog? |
| A. |
Kindly click on catalog
request button link and submit your form with detail. |
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| Q. |
Will my e-mail
address be sold? Will I receive any spam? |
| A. |
We will never resell
a mailing list or give out any other customer information.
During checkout you are presented the option to subscribe
to our mailing list, and we may occasionally contact
all customers (regardless of subscription status) if
there are urgent updates or security issues we feel
our customers need to be made aware of. We do not spam
our customers, nor do we do anything to assist any other
entities with the spamming of our customers. We take
your privacy seriously. We also urge our customers to
use their REAL e-mail addresses when placing orders,
because this is the only way you can ensure you will
be able to easily receive module updates in the future. |
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| Shipping
Info and Returns |
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|
| Q. |
What About
Customs Charges? |
| A. |
You may be charged
import duties and taxes that are levied once a shipment
reaches your country. Customs clearance charges are
your responsibility as we have no control over these
charges and cannot predict what they will be. As customs
charges vary widely from country to country, please
contact your local customs office for further information. |
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Please
Note: If a shipment is rejected because of customs
clearance charges you will be responsible for any fees
incurred. If you require any further assistance, please
email us at service@protectsports.com |
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|
| Q. |
How much do
you charge for shipping? |
| A. |
The shipping rates
depend on the destination and value of your order. |
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|
| Q. |
What are your
Sales/Return policy ? |
| A. |
Please carefully check
your all order details, Before placing your order, please
make sure your personalized order is complete and without
errors. All orders are processed as they are received.
We are not responsible for any incorrect sizes, names,
web addresses, e-mail addresses or words. Once an order
has been personalized, it can not be returned except
for our errors or defects in workmanship. |
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You are responsible
for getting the package back to us. Goods must be returned
to us in perfect condition and packaging must be returned
intact and the unit's box must be covered and kept in
new-condition. Putting labels on or otherwise damaging
or allowing damage to occur to the packaging will result
in forfeiture of refund or replacement for that item.
(Please note that the carriage and return carriage for
non faulty goods will be the customer’s responsibility).
If a delivery has occurred, but rejected for no reason
of our own we reserve the right to charge for the initial
outgoing carriage. |
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|
| Q. |
Can I cancel
my orders ? |
| A. |
Yes, Your Right to
order Cancellation: Protect sports Industries will have
a order processing policy of up to 2 business days.
In case, for some reason, within that processing order
time and before item is shipped. Protect sports Industries
provides a no quibble money back service. You have the
right to cancel your order within 2 business days from
order placement or If you are not satisfied with an
item, please contact us within 7 days from received
the shipment. A refund for the goods will be given within
30 days of cancellation. |
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|
| Q. |
Do you ship
internationally? |
| A. |
Yes, We use DHL, FedEx
and quick cargo services to send the shipment our customers
worldwide. We can ship in between 4 to 20 business days
according to the shipping method requested at the secured
checkout |
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|
| Q. |
What does
it happen when incorrect Shipping Address is provided? |
| A. |
When packages are
returned or shipped with an incorrect address provided
by the customer will be subject to additional shipping
charges |
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|
| Q. |
Do you provide
with a tracking number for my shipment? |
| A. |
When the shipment
will be send, we'll send you an email with the tracking
number(s) for your shipment. If you deleted or never
received this email, please contact us and we'll be
glad to provide you with tracking information. |
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|
| Q. |
Can I use
westurn union or bank account transfer |
| A. |
Yes, please see more
detail at payment information |
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